I live not too far from here, and I have to agree. I've been told they have made progress since they first opened, but my impressions were similar. The pizza had good cheese and toppings, but the base tasted of plain tomatos on a saltine crust. When I went the salad bar also looked like it had been sitting out all day.
The only redeeming qualities of the food was the Mac'n'Cheese, which despite being delicious also seemed like it had been sitting out all day, and the breadsticks (but really, how hard are breadsticks?)
I also wasn't a fan of their method for the buffet either. I was supposed to tell them what I wanted, and they would make it to put on the buffet. Windmills do not work that way. I chose the buffet because I DIDN'T want to wait for food to come out of the oven. BTW, a table of 10 came in while I was waiting, and decided that the options my friends and I chose were sufficient, and proceeded to grab it all before we could. So not only did we have to get by on the crappy salad bar while waiting for pizza to be made twice, we were disappointed with the quality when we finally got it as well. Now I only go here if I need a late night deep fried snack or a bar close by to get a beer.
The saddest part is that supposedly the owner's partents used to own a notable pizza place in Fitchburg. So the fact that they learned nothing is disappointing.