...according to accounts representative Kurt Schneider, "four or five" of his dispatchers could not take regular calls because they were trying to iron out problems with Logisticare customers.
During normal hours, Badger has one person taking calls, and one more actually dispatching the fares to the cabs. During rush hours (7am to 9am and 2pm to 4pm) there are 2 people taking calls, and 2 people dispatching on 2 channels: one for the west side, and another for the East side. So if they had all 4 people on the phone, plus a 5th, it shuts down the whole system since there's no one to dispatch to the cabs or even take new, valid calls. Everything is "click, click, click" at Badger.
Yes, the old system was a hassle for the drivers, but it did work, and it was 1/3rd of the day shifts fares. So instead of having a system that worked, Badger will have to lay off drivers.
Since Badger's rates are considerably cheaper than Union Cab or Madison Taxi, it's likely they're getting a share of their fares. Thus making Union and Madison Taxi more desperate so they don't mind taking on logisticare.